i# Privacy Policy

Last updated: June 9, 2026

## 1. Introduction

Welcome to Profik ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Profik mobile application and related services (the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

## 2. Information We Collect

### Information You Provide

We may collect:

* Name and surname
* Email address
* Phone number
* Profile information
* Service requests and descriptions
* Messages exchanged through the platform
* Payment-related information
* Photos and attachments you upload

### Automatically Collected Information

When you use our Service, we may automatically collect:

* Device information
* Operating system version
* App usage data
* IP address
* Device identifiers
* Crash reports and diagnostics
* Location information (if permission is granted)

## 3. How We Use Your Information

We use your information to:

* Create and manage user accounts
* Match customers with service providers
* Facilitate communication between users
* Process transactions
* Improve our services
* Provide customer support
* Detect fraud and abuse
* Comply with legal obligations
* Send service-related notifications

## 4. Location Data

With your consent, we may collect location data to:

* Show relevant service providers nearby
* Improve matching accuracy
* Provide location-based features

You may disable location access at any time through your device settings.

## 5. Sharing of Information

We may share information:

### Between Users

Information necessary to provide services may be shared between customers and service providers, including:

* Name
* Contact information
* Service request details
* Communication related to the requested service

### Service Providers

We may share information with trusted third-party providers who help us operate the Service, including:

* Cloud hosting providers
* Analytics providers
* Payment processors
* Customer support tools

### Legal Requirements

We may disclose information if required by law or to protect our rights, users, or the public.

## 6. Data Retention

We retain personal information only as long as necessary to:

* Provide the Service
* Comply with legal obligations
* Resolve disputes
* Enforce agreements

## 7. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure.

## 8. Your Rights

Depending on your location, you may have the right to:

* Access your personal data
* Correct inaccurate information
* Delete your personal data
* Restrict processing
* Object to processing
* Receive a copy of your data
* Withdraw consent

To exercise these rights, contact us using the information below.

## 9. Children's Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

## 10. Analytics and Third-Party Services

We may use third-party services for analytics, performance monitoring, and crash reporting. These providers may process information according to their own privacy policies.

## 11. International Transfers

Your information may be processed and stored in countries outside your country of residence. We take appropriate safeguards to protect such transfers.

## 12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted within the application or on our website.

## 13. Contact Us

If you have questions regarding this Privacy Policy, please contact us at:

Email: [privacy@profik.app](mailto:privacy@profik.app)

Profik
Prague, Czech Republic